Call centre statistics
Number of calls offered, handled and abandoned for the month. It also includes the number of notifications, per complaint types, created and closed by the Corporate Contact Centre for the month. It also includes the Ageing Analysis of all notifications created by the Corporate Contact Centre as at the date of reporting.
2015 - 2016
Not spatial
Political and administrative
Quarterly
 DocumentDescriptionDownloadDetails
Call centre statistics January 2016 to December 2016.zipMonthly summary of service requests received,Oreigin of service request, closed with aging analysis and service notification type of problem for period January 2016 to December 2016. Download document Click for more detail
Call centre statistics January 2015 to December 2015.zipMonthly summary of service requests received,Oreigin of service request, closed with aging analysis and service notification type of problem for period January 2015 to December 2015. Download document Click for more detail
City April to June 2016.odsService Notifications for the City. Download document Click for more detail
Origin of service requests April to June 2016.odsThe origin of the service request. Download document Click for more detail
Subcouncil April to June 2016.odsService Notifications by Subcouncil. Download document Click for more detail
Monthly Report July 2015.odsMonthly summary of service requests received, closed with aging analysis and service notification type of problem. Download document Click for more detail
Monthly Report April 2016.odsMonthly summary of service requests received, closed with aging analysis and service notification type of problem. Download document Click for more detail
Monthly Report March 2016.odsMonthly summary of service requests received, closed with aging analysis and service notification type of problem. Download document Click for more detail
Complaints July to September 2015.odsService requests by business unit indicating numbers created, closed and any backlogs. Download document Click for more detail
Complaint types July to September 2015.odsService requests by business unit indicating numbers created, closed and any backlogs. Download document Click for more detail
Complaint types January to March 2016.odsService requests by business unit indicating numbers created, closed and any backlogs. Download document Click for more detail
Origin of service requests July to September 2015.odsThe origin of the service request. Download document Click for more detail
Subcouncil July to September 2015.odsService Notifications by Subcouncil. Download document Click for more detail
City July to September 2015.odsService Notifications for the City. Download document Click for more detail
Complaints January to March 2016.odsService requests by business unit indicating numbers created, closed and any backlogs. Download document Click for more detail
Origin of service requests January to March 2016.odsThe origin of the service request. Download document Click for more detail
Subcouncil January to March 2016.odsService Notifications by Subcouncil. Download document Click for more detail
City January to March 2016.odsService Notifications for the City. Download document Click for more detail