Residents invited to learn about their right to access information

18 September 2026

The City’s Legal Services Department, through its Access to Information Unit, will host an awareness campaign about the Promotion of Access to Information Act (PAIA) at the Town Civic Centre on Wednesday, 23 September 2026. The public is encouraged to attend, if possible. - Access to information link: https://bit.ly/4fMgCJ7

The campaign intends to empower residents with knowledge about the Promotion of Access to Information Act (PAIA), which gives everyone the legal right to request and access information held by the State.

Members of the public and staff are encouraged to attend.

PAIA gives effect to Section 32 of the Constitution, which guarantees everyone the right of access to information held by the State, subject to certain exclusions prescribed by law.

Through PAIA, members of the public can request information using accessible and affordable procedures designed to promote openness and public participation.

Residents attending the awareness campaign will have an opportunity to engage directly with officials from the City’s Access to Information Unit, receive guidance on submitting PAIA requests and learn about the support services available through the Access to City Records Office at the Civic Centre.

Details of the awareness campaign:

• Date: Wednesday, 23 September 2026
• Time: 08:00 – 12:00
• Venue: Cape Town Civic Centre, Hertzog Boulevard, Cape Town

More information, including access to the City’s online PAIA request service, is available on the City’s website.

The City’s Access to Information Unit has a dedicated walk-in public office, namely the Access to City Records Office in the Cape Town Civic Centre, where the unit assists the public with the PAIA process. This includes guidance on completing and submitting PAIA forms, liaising with the relevant City line departments for the provision of records, as well as decisions on outcomes of PAIA applications.

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