Welcome to the Office of the City Ombudsman's complaints capturing and tracking portal
Use this portal to capture as well as track your complaints submitted to the Office of the City Ombudsman. If it is your first time using this portal, please click the register button below to request application access. Alternatively, you may click the login button if access has already been requested and granted.
Please note:
The use of this portal is limited to the capturing and tracking of complaints lodged to the City Ombudsmans Office. The investigation process and mandate of the City Ombudsman is outlined in the CITY OMBUDSMAN BY-LAW, which can be found by clicking CITY OMBUDSMAN BY-LAW, 2015